FileEaters Privacy Policy

FileEaters ("FileEaters", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you use the FileEaters macOS application and related services (the "App").

By using FileEaters, you agree to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Audio and Media Files

FileEaters processes audio and media files that you choose to upload or analyse within the App.

• These files remain your property.
• We do not claim ownership over your content.
• Files are processed solely to provide the App's functionality, such as analysis, labelling, or watermarking.

Depending on your configuration, processing may occur:

• Locally on your device, or
• Temporarily on secure servers operated by FileEaters or trusted service providers.

1.2 Technical and Usage Information

We may collect limited technical information to operate and improve the App, including:

• App version
• macOS version
• Device architecture (for example, Intel or Apple Silicon)
• Error logs and crash reports

This information does not include the contents of your audio files.

1.3 Account Information (If Applicable)

If you create an account or use paid features, we may collect:

• Name
• Email address
• Billing and subscription status

Payment details are processed by third-party payment providers and are not stored by FileEaters.

2. How We Use Information

We use the information we collect to:

• Provide and operate the FileEaters App
• Perform audio analysis, labelling, and related processing
• Improve performance, accuracy, and reliability
• Diagnose bugs and resolve technical issues
• Communicate with you about updates, support requests, or important notices

We do not use your files or data for advertising purposes.

3. Data Retention

• Audio and media files are retained only for as long as necessary to perform the requested processing.
• Files uploaded for temporary processing are deleted automatically after processing completes, unless you explicitly choose otherwise.
• Technical logs are retained for a limited period and then deleted or anonymised.

4. Data Sharing and Disclosure

We do not sell your personal data.

We may share limited information only:

• With trusted service providers who assist in operating the App, under strict confidentiality obligations
• If required by law, regulation, or legal process
• To protect the rights, property, or safety of FileEaters, our users, or others

5. Security

We take reasonable technical and organisational measures to protect your information, including:

• Encrypted data transmission where applicable
• Restricted access to systems
• Secure infrastructure and access controls

No system is completely secure, but we work to minimise risk and continuously improve our security practices.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict certain processing
• Withdraw consent where applicable

To exercise these rights, contact us using the details below.

7. International Data Transfers

If you are located outside the country where our servers are operated, your information may be processed in another jurisdiction. We take steps to ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

FileEaters is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this document. Material changes will be communicated where appropriate.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

FileEaters

Email: support@fileeaters.com

Website: www.fileeaters.com